Tel : +1(646) 111-1111 (Monday to Friday 8.00 AM to 3.30 PM (PST)) Fax : +1(760) 111-1111

HAPPY NEW YEAR 2017
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Order Related Questions

Q.1 How long does it take to ship the order to my home or office?

Please allow us 2 to 3 week’s time to deliver your order.

Q.2 Can I buy more than a three month supply at a time?

Medication shipments to USA residents is limited to 3 months supply, unless medically necessary. Larger quantities may be shipped to other countries based on the refill written by your doctor. Pharmacy online retains the right to limit quantities for certain medications.Additional shipping charges may be levied for large orders.

Q.3 Can I request specific expiration dates for the medications I order?

At the time of shipping our pharmacist ensures that the product must have at least 6 months life. However, if you are looking for longer expiration date, please contact us at [email protected]

Q.4 Why your prices so low?

The medication prices are lower in certain countries compared to USA. We procure the medications in bulk from reputed manufacturers. We do not compromise the safety and quality of the medications supplied by us.

Q.5 Are the products mailed to me the same as what I get at my local pharmacy?

We supply the same active ingredient products as the one you buy from your local pharmacy. It may have been manufactured by a different company and may be different in color, shape and size.

Q.6 If I don’t see my prescription medication on your price list, does that mean your company doesn’t carry it?

There are thousands of medications available in the market, but there might be a possibility that you may not find the product you are looking for. When you search for a product, please make sure to spell the correct product name. You may also contact us at [email protected] for your product query and our team will get back to you after checking with the suppliers. We do not deal in controlled and potentially abusive drugs.

Q.7 What happens if I cancel my order?

The cancellation fees $10 will take place if you cancel your order within 24 hours of placing an order. Refund cannot be issued after 24 hours or once the orders are dispatched. 

Q.8 I wish my package to be sent discretely, can you arrange this?

To protect your privacy we send all the products in a discrete manner.
We ship the consignments in bubble envelopes or cardboard boxes.

Q.9 I want to change my order after placing it, how can I do this?

Order change request can be made before 24 hours only. We process the orders within 24 hours thus please contact us at [email protected] or at +1(646) 111-1111 within the time frame. Once the order is shipped, we cannot do any changes in the order. Please excuse us for this inconvenience. 

Q.10 I want a copy of my receipt for a particular order, how can I get this mailed to me?

After logging into your account please click on “My orders” there you will get your order receipt. Here you can view your order details in the form of a PDF file. On the PDF file click the print option for taking print out. And this way you will get your online medication invoice.

Q.11 Will my insurance company reimburse me for the online medication I order through your company?

Insurance policies vary from company to company and your insurance company can provide you the exact details of their reimbursement policy. We are not able to provide you the specific information. We provide invoice for every order, you have placed with us. 

Order Status Related Questions

Q.1 Why is my order on "Awaiting payment process" or "Preparation in progress" or "Processing"?

It means that payment process of your order is not completed. Please ignore such orders for automatic cancellation. You can contact us at [email protected] or by calling us at +1(646) 111-1111 for processing your payment.

Q.2 Why is my order showing as "Cancelled" or "Declined"?

It means that the transaction of your order has been declined or payment process incomplete.  You can try again to pay using your credit card or can place the order over the phone at +1(646) 111-1111.

Q.3 Why is my order on "Awaiting check payment" or "Awaiting bank wire payment"?

It means that you have chosen to pay by check, money order or wire transfer and funds are yet to be received by us. The shipment will go as soon as we receive your order payment.

Q.4 I am not comfortable in using a credit card online? Can I fax my credit card information?

Your security is our prime priority, so there is no need to get panic because our user information and credit card information page are secured pages. You will notice 'https:' instead of the usual 'http:' in the address bar of your browser. We understand that some customers feel uncomfortable in sending their personal information over the net. If you want the transaction, you can click here for the 'Fax Order Form.' This form can be used for both ordering and re-ordering. Furthermore, you can also mail us at Click for Mail for any clarifications.

Payment Related Questions

Q.1 What is the CVV number?

CVV is a three-digit anti-fraud security number printed on the signature panel on the back of the Visa/MasterCard. It helps in verifying that your credit card is in your possession. American Express card holder’s have four-digit CVV number, which is printed on the front of the card above the card account number.

Q.2 What payment methods your company accepts?

We accept Visa and eChecks/Money orders. For larger orders (more than $1,000 USD) we suggest wire transfer. 

Q.3 If I send the payment in a check or money order how long will it take for you to receive it and process my order?

Check or money order is a slow process. It takes 5-15 days to receive and clear the payment which affects your order delivery time. For hassle free transactions and quick delivery, we recommend you to make payment through credit card or eChecks. In case you want to send us a Check/ Money order, you should always use a registered service preferably with a tracking number so we can trace it in case of delays.

Q.4 My credit card was refused, why?

There could be many different reasons of credit card refusal. Credit card companies use different anti-fraud measures and may decline payment when fraud is suspected. On exceeding of approved credit limit by card holder can also deny the payment. To know the reasons of payment refusal you may contact your credit card issuer. Usually companies mention their contact number on the back of the card below the signature panel.

Q.5 The amount charged on my card doesn't match my order amount, why is this?

This situation may happen as some of the banks don’t charge in US dollars, they charge in other currencies like Euro. Due to the daily fluctuation in exchange rates, the charged amount can be differ from your invoice. Some banks charge a foreign transaction fee leading to this situation.

Q.6 I was double charged, who do I contact about this?

We regret for this inconvenience, this could happen because of communication error between our website and the bank leads to double charges. Most of the times we notice this problem before you do and refund you immediately, but in case you notice the error before us, please let us know and we will issue the refund without any delay.

Q.7 My refund hasn't showed up on my credit card yet, how long should it take?

Generally, the refund is shown in 7 business days, but sometimes due to the processing time and bank delays, the refund may take 15 to 30 days. In case you don’t receive the refund after that you can contact us at [email protected] or by calling us at +1(646) 111-1111.

Account Related Questions

Q.1 How can I update my shipping address or contact information?

By logging into your account please visit the "Account Information" page. Visiting the page enables you to update your contact information. If you want to change your shipping address in the middle of an order or the orders already placed, you should immediately contact us at [email protected] so that we can ship the order on your choice address.

Q.2 How can I change my password?

Please login to your account and visit the "Change Password" page (Tab). We advise you to choose a strong password to increase the security of your account. Use symbols, numbers, upper and lowercase letters and the length of password should be around 7 to 14 characters.

Q.3 What I can do if I forget my password?

No problem, you can click on forgot password to create new one in the login area or contact us immediately. 

Q.4 How can I order a refill of a previous order?

Please login to your account and visit "My Past Orders" page. Here you will get the details of your all orders. This page also offers you to select the option or products you have ordered to refill and then press the “Reorder” button.

Q.5 I am not receiving emails you sent me, what is the problem?

You can follow these simple options to receive our mails:

  • Make sure your email address is correct
  • Check your spam and junk mail box
  • Add us to your mail server's list
  • You can also try another email address service provider. For example, if you are using Hotmail, then try using Yahoo Or contact us for solution.

Q.6 I wish to cancel my account, is this possible?

Yes, it is possible to cancel your account for any reason. Please contact us at [email protected] for account cancellation.

Shipping Related Questions

Q.1 My online medication order has not shipped yet, why is the delay?

Payment related issue could be a one reason for delay as paying by Check/ Money Order takes time to clear the payment. You can also contact us to know the exact reason of order delay.

Q.2 My online medication order was shipped but the tracking numbers are not yet showing up in the courier service, what is the problem?

We update your online account with tracking and shipping details after shipping the order. You can trace your shipment after 7 to 10 days of shipment or once it gets cleared from your country’s customs department. You can also contact us so that we may pass your query to the courier service to alter the unexpected delays.

Q.3 I am out of medications and need priority processing, can I get this?

Your health is precious, skipping medication is not advisable. We suggest to place your order in advance every time. If you are completely out of your medication, please buy a two week supply from you local pharmacy.
For priority processing please mail us after placing your order. Although we do not use any other shipment method to deliver the orders, we can ensure your order jumps to the top of the queue and processed immediately.

Delivery Related Questions

Q.1 How can I tell that the online medications I ordered are legitimate?

We purchase the medication from the authorized distributors of the first tier manufacturers. We supply drugs that come with the original instructions and packaging containing the lot number and expiry date. For your satisfaction you can also cross-check the medications labels with the manufacturer.
The medications are purchased, stored, dispensed and mailed under the direct supervision of licensed pharmacists.

Q.2 I received only part of my order, where is the rest of it?

Generally this happens in case of large orders. We may split the order into two or more separate shipments. Don’t worry we are here for you, you can contact us at [email protected] for doubts, if any.

Q.3 This medication that I ordered online looks different than what I am used to, why is this?

One medication manufactured by different companies so the difference may come in color, shape, size. The products supplied by us have the same active ingredient as the one you buy from a local pharmacy.

Q.4 I was unable to pickup my parcel and it was returned to the pharmacy, what do I do now?

No worries, we will reship your order again. However, in this case the shipping fee will be applicable. Please call us for payment because we don’t keep the credit card details of our client with us.

Q.5 Can I return my medication after it has been delivered?

If you have received wrong medications or in a damaged condition, please return it and we will refund your amount.

Q.6 I received the wrong dosage of medication, what do I do?

Contact us immediately, so that we can inform the pharmacy and the correct medication will be promptly sent to you.

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